I am looking to get more information regarding the Healthcare facility provided to the employees. For example types of services available at the Facility. Is there a brochure or a booklet that provides more details?
I may be wrong, but I dont think there's much which has been made public yet. The joint venture just started officially in May, July was Ramadan and August has been Eid (holidays), so they are still putting things together. If you search for information about SAMSO (the former medical branch of Aramco) you may find some of the services available. What will change under Johns Hopkins remains to be seen.
amna, if you are enquiring about the standard of healthcare, I can say the following; - The medical facilities are very good. Just look at the size of the hospital. - Everything (pharmaceuticals) is indeed free (apart from dental, etc). - It's reasonably efficient, in terms of wait time. - Some things are quick. For example, I had only a week wait for a CT scan (some people complain about that too.... who knows) The bad things however are that; - The quality of the doctors is variable. Not that I've found it any different in the 'real world'.. - When you arrive, you are assigned a doctor. Having said that, you can seek permission to change, but since you get no exposure to other doctors, it becomes a blind gamble. - You wait forever for anything other than a GP. Waiting list for a dentist is 5-6 months. They don't even take appointments, just put you on a 'wait list'. For an ear nose and throat specialist, 3-5 months. Skin specialist, day surgery - indeed any specialist, about 3-5 months. I'd put it down to insufficient manpower. I usually wait till I get home. So when ARAMCO says "Free Healthcare", you should consider the above if specialist care for you and your children is a consideration.
I think I should add, the situation is so bad with JHAH, that I sought out saad medical hospital on prince Faisal bin Fahd rd, despite KSA hospitals having a bad rap. Snce I had a melanoma cut out the month before, I figured a 6 month wait with aramco for a further skin check was risky. A dermatologist was available the NEXT DAY, at Saad. No Arabic is not a problem. Website, reception is all in English. Sadly, the doc was worse than useless. A cursory scan, and she said, "no problem there". I sighed and put my shirt back on. She didn't even look at my front. At all. The original aramco doc, to his credit, looked everywhere. I mean, places daylight don't normally reach.... Sigh. Lets hope I'll live till my repat. ;(
It is time consuming, but you can call every day for cancellations and get in sooner.
Ask also if they have a waiting list in that department, if yes, request to be placed on it. I have had to do this in person at the check in desk for that area. You can give your name and numbers on a paper to the receptionist and ask them sweetly to please call you if there is a cancellation, you really need in to see your doctor sooner rather than later. I have found them very helpful in the past and have gotten in within the month I needed in.
For us, we haven't had to wait too long to see specialists for our children. I think it depends on the case and how serious of an issue it is. For example, when my infant daughter had a vaccine reaction, we got an appointment within a couple of days after seeing our regular pediatrician with the infectious diseases pediatric specialist. Follow up with him was a much longer wait, however. We also have had to take one of our daughters to see the pediatric urologist in Dhahran, and the initial appointment was within a month, but it was difficult to schedule follow up appointments and usually required us to call back until the schedule was open for the next month. But, booking her for the radiology department and the minor surgery seemed like a normal wait time, not too long...it wasn't months after referral..maybe 1 month to 6 weeks, but it wasn't an emergency...serious issue, but not emergency.